Drew Marine is a global leader providing technical solutions and services to the marine industry with a comprehensive line of advanced marine chemicals, and equipment. Supported by a worldwide network of service engineers, and global supply chain delivering to more than 900 ports, we have a portfolio of products and services including: Water Treatment, Fuel Treatment, Maintenance Cleaners, Welding & Refrigeration, Firefighting, Safety & Rescue, Engineered Systems & Products, Onboard Test Kits, Analytical Services, Offshore Safety, Marine distress signals, Electronic search and rescue devices.
This is a temporary-to-permanent position. The Customer Service Representative (CSR) team is responsible for serving as the customer's main point of contact for quoting and placing orders for Drew Marine and/or ACR/Artex (ACR Electronics, Inc.) products and services and assisting in the resolution to a customer's inquiry or issue. Helping to manage the customer relationship on behalf of the business and managing the entire quote-to-order to invoice process, assisting with the collections process. This role will operate in an international environment, while working collaboratively with the Account Sales teams, Global Port Coordination, Billing, Data Management and Credit/Collection teams. These interactions will support the required growing knowledge and understanding of contracts/pricing, the Global Supply network and Drew Marine and/or ACR/Artex (ACR Electronics, Inc.) products and services.
Principal Duties and Responsibilities:
Required / Desired Knowledge, Experiences and Skills:
Physical Working Environment:
The position works in a climate controlled office environment and requires the ability to sit for extended periods of time.
The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified.
We offer a generous Employee Benefits Package, including:
Drew Marine is an Equal Opportunity Employer M/F/Disability/Veteran